12.1 A user may return any product during the time of delivery
a) Product does not meet the user’s expectations.
b) Found damaged during delivery
c) Doubt the product quality and quantity
d) Received in an unhealthy/ unexpected condition
f) Finds product unusable
We are continuously monitoring accounts of customers with excessive requests for returns and refunds. We take the necessary steps to prevent this.
13.1 Sea Fish BD tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that Sea Fish BD fails to complete, requires any refund, it is done maximum within 7 Days after our acknowledgment.
13.2 Refund requests will be processed under mentioned situation:
– Unable to serve with any product.
– Customer returns any product from a paid order.
– Customer cancels a paid order before it has been dispatched.
For all the above three scenarios, the refund amount will be sent to the Sea Fish BD Balance of the customer. And the balance can only be used to purchase at Sea Fish BD. Upon the customer’s request, Sea Fish BD will transfer the refund amount to the user’s original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or another electronic method. For the orders that are paid via Cash, a refund is only to be given through Sea Fish BD Credits.